Refund policy

Effective Date: [Add Date]

At PoojaSahitya, we strive to deliver the best quality brass pooja products. If you are not completely satisfied with your purchase, we’re here to help.

🔁 Return / Exchange Policy (2 Days)

• Customers can request a return or exchange within 2 days of receiving the product.
• Requests made after 2 days of delivery will not be accepted.

✅ Eligibility for Return

To be eligible for a return:

• The item must be unused and in original condition
• Product must be in original packaging (box, tags, accessories intact)
• Proof of purchase (order ID / invoice) is required

❌ Non-Returnable Items

• Used or damaged items (not due to our fault)
• Customized or special order products
• Items without original packaging

⚠️ Damaged / Wrong Product

• If you receive a damaged, defective, or wrong item, contact us within 2 days
• Share unboxing video or clear photos for verification
• Eligible cases will receive free replacement or full refund

💸 Refund Policy

• Once we receive and inspect the returned item, we will notify you
• If approved, refund will be processed within 5–7 working days to your original payment method

🚚 Return Shipping

• If the return is due to our mistake (wrong/damaged item), we will bear the shipping cost
• Otherwise, customer needs to pay return shipping

📩 How to Request a Return

To initiate a return:

• Contact us via:
  • WhatsApp: [Your Number]
  • Email: [Your Email]
• Share:
  • Order ID
  • Reason for return
  • Product photos/video

⚠️ Note: Returns without prior approval will not be accepted.